IT Service Manager to an international energy company, Espoo

About the role In this role, you will work at the intersection of business operations and IT, taking end-to-end ownership of a portfolio of digital services and applications supporting large-scale hydropower operations. You will act as a crucial link between business stakeholders, architects, internal delivery teams, and external suppliers, ensuring that IT services remain secure, cost-efficient, reliable, and continuously evolving. This is a 12-month fixed-term contract with a strong possibility of extension. The position offers a flexible hybrid work model (2–3 days a week at the office) and is based in Espoo. Occasional travel within the Nordic countries is expected. We offer: - High-impact ownership: Direct end-to-end responsibility for digital services supporting critical hydropower infrastructure - Professional growth: A supportive, expert community where you are trusted to challenge yourself and develop your skills - Hybrid work model: Flexibility to combine remote work with office presence (2–3 days a week at Espoo office) Work tasks - Own the end-to-end lifecycle of a portfolio of Hydro IT services and applications - Act as a trusted advisor to business stakeholders, translating operational needs into clear service roadmaps and action plans - Drive service performance, availability, cybersecurity, compliance, and user experience - Lead supplier collaboration, overseeing service quality, vendor commitments, contracts, and costs - Prioritize development initiatives in close alignment with business owners, architects, and delivery teams - Ensure all services align with internal IT service management standards, architecture principles, and continuity requirements We are looking for - A relevant academic background (Bachelors or Masters degree in Computer Science, Information Systems, Software Engineering, or a related field) - Solid experience in IT service management, application management, or digital service delivery - Good understanding of ITIL practices, agile development, and the lifecycle of business-critical applications - Practical experience in supplier management, service governance, and cost tracking/budgeting - Proactive, structured, and self-driven mindset with the confidence to take ownership of complex entities - Excellent stakeholder management and communication skills - Full fluency in English (written and spoken) It is considered a strong advantage if you have: - Experience within the energy sector, operational technology (OT), or industrial digitalization - Proficiency in Finnish or Swedish Our recruitment process This recruitment process is handled by Academic Work and it is our clients wish that all questions regarding the position is directed to Academic Work. Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.