Service Instructor

Join our team as a Service Instructor in commercial cleaning in the Kemi and Tornio area!

Are you an experienced cleaning professional interested in a guiding role where you can support your teams daily work and help ensure high-quality service delivery? At N-Clean, we work responsibly as part of a reliable and supportive team.

As a Service Instructor, you will work under the supervision of your manager and play a key role in ensuring the smooth operation and quality of cleaning services at customer sites. You will work responsibly and ensure that tasks are carried out safely and in accordance with agreed quality standards and operating practices. Acting as a key link between employees, management, and customers, you will support your supervisor in daily operations. Please note that this role does not include formal managerial responsibilities.

Customer service plays a central role in this position, and success requires a customer-oriented mindset and strong interpersonal skills. In your role, you will have a direct impact on the customer experience and the success of customer relationships. Active collaboration, clear communication, and a solution-oriented approach are essential for this position.

Your responsibilities include

• Ensuring the quality and smooth execution of daily cleaning operations, planning work allocation, and utilizing resources cost-effectively

• Continuously developing operations together with your supervisor and actively contributing improvement ideas

• Guiding and onboarding employees and ensuring safe working practices

• Collaborating with customers

• Regular participation in practical cleaning work

What we expect from you

• Ability to guide and support colleagues in daily situations, promote an inclusive and respectful work environment, and provide clear feedback

• Strong organizational skills and a proactive approach

• A customer-focused working style and positive attitude

• Ability to work under pressure and solve problems effectively

• Communication skills in Finnish or English, both spoken and written. Language skills are important in this guiding role to ensure clear communication, understanding of work instructions, safe working practices, and management of employment-related matters. If one language is fluent, the other can be at a basic working level. We value a diverse workplace where different languages and cultural backgrounds are seen as strengths.

• If you are not a Finnish citizen, you must have a valid work permit

• A valid driver's license and the possibility to use your own car, as the working area is extensive and the role requires travel between sites

• Previous experience in cleaning services. Knowledge of commercial cleaning and cleaning industry qualifications are considered an advantage

What we offer

• A permanent full-time employment contract, 37.5 hours per week

• Shifts on weekdays and weekends, including early morning, morning, daytime, and evening shifts

• Start date to be agreed upon separately

• Comprehensive onboarding through our renewed Onboarding Path and N-Clean Academy

• Fair employment terms, a safe working environment, and support for employee well-being

• Competitive salary in accordance with the Collective Agreement for Property Services Employees, €2,235/month

Equality and Responsibility

Every employee is important to us. We treat everyone equally and respectfully and do not tolerate discrimination in any form. We operate responsibly and are committed to maintaining a safe and well-being-focused workplace.

Did you know?

People enjoy working at N-Clean. Our employee Net Promoter Score (eNPS) is an outstanding 55. This is reflected in the way we value one another and in our ability to work and succeed together.

N-Clean has been recognized in the HUMAN POWER competition for several consecutive years, reflecting our long-term commitment to creating a people-centered and responsible working life. In 2024, we were named the Most Human-Centric Workplace, and in 2025, we achieved 3rd place overall and 3rd place in Finland's Most Human-Centric Working Life Act category. These recognitions highlight our people-focused recruitment approach, where meaningful encounters, respect, and an excellent candidate experience are at the heart of everything we do.

Join our top team!

Submit your application as soon as possible, but no later than 8 October 2026.

Please note that we review applications during the application period and may close the recruitment process before the deadline if a suitable candidate is found.

Applications are accepted only through the application form on our website.

N-Clean on siivouspalveluyritys, joka tukee asiakkaidensa jokapäiväistä toimintaa puhtaampien ja raikkaampien toimitilojen muodossa. N-Clean on osa ruotsalaisomisteista MIAB -konsernia. Suomessa organisaatiomme kuuluvat N-Clean Oy, N-Cleantech Oy sekä N-Clean Facility Services. Liikevaihtomme yltää vuonna 2025 lähes 79M euroon ja meitä N-Cleanilaisiä työskentelee Suomessa jo yli 2900 ja 100 eri kansalaisuutta.

Lähes 40 vuoden siivousalan ammattitaidolla, henkilökohtaisella palvelulla sekä aktiivisella, aidosti välittävällä kumppanuudella takaamme hotellien, laivojen ja monenlaisten toimitilojen siisteyden. Puhtaan työ- ja asuinympäristön kautta tuemme satojen tuhansien ihmisten hyvinvointia, jolloin asiakkaamme voivat keskittyä olennaiseen eli liiketoimintansa pyörittämiseen.

https://rekry.nclean.fi/jobs/8445988-palveluohjaaja/01d6ecf0-53cd-4937-8a0e-c1f2168ab186