Service Instructor

Join us as a Service Instructor in hotel cleaning services in Turku!

Are you an experienced cleaning services professional interested in a guiding role where you can support the team in their daily work and help ensure high-quality service? With us, work is carried out responsibly as part of a reliable team.

You will work as a Service Instructor under the supervision of your manager and have a key role in ensuring the smooth operation and quality of cleaning services at the customer site. You work responsibly and ensure that all tasks are carried out safely and in accordance with our shared quality standards and operating procedures. You act as a key link between employees, management and the customer, supporting your manager, but the role does not include actual managerial responsibility.

Customer service plays a central role in this position, and succeeding in the role requires a customer-oriented mindset and good interpersonal skills. In your role, you have a direct impact on the customer experience and the smooth running of the customer relationship. Active cooperation, clear communication and a solution-oriented approach are therefore essential.

Your duties include, among other things:

• ensuring the smooth running and quality of daily cleaning work, planning the division of tasks and using resources in a cost-conscious manner

• continuously developing operations together with your manager and actively contributing ideas for improvement

• guiding and onboarding employees and ensuring safe working practices

• customer cooperation

• regularly participating in practical cleaning work

We expect you to have:

• experience in cleaning work

• the ability to guide and support the team in everyday situations, promote an equal and respectful working environment, and provide clear feedback

• good organisational skills and a proactive approach

• a customer-friendly approach and a positive attitude

• the ability to work under pressure and solve problems

• the ability to communicate both verbally and in writing in Finnish or English. Language skills play an important role in this guiding position, as they are essential for understanding work instructions, ensuring safe working practices and managing employment-related matters. We value a diverse workplace where different language and cultural backgrounds are considered a strength

• a valid work permit if you are not a Finnish citizen

We offer you:

• a permanent, part-time employment contract of 30 hours per week

• shifts on weekdays and weekends, including morning, daytime and evening shifts

• a starting date to be agreed together

• comprehensive onboarding through our renewed Onboarding path and N-Clean Academy

• fair employment terms, a safe working environment and support for employee wellbeing

• competitive pay in accordance with the collective agreement for employees in the property services sector, €2,235/month

Equality and responsibility

Every employee is important to us. We treat everyone equally and with respect, and we do not accept discrimination in any form. We operate responsibly and are committed to providing a safe and healthy working environment.

Did you know?

Employees enjoy working at N-Clean, and our employee eNPS is at an excellent level of 55! This is reflected in our everyday work through mutual respect and the way we work and succeed genuinely together.

N-Clean has succeeded in the HUMAN POWER competition for several years, reflecting our long-term commitment to developing a people-oriented and responsible working life. In 2024, we were selected as the most people-oriented workplace, and in 2025, we placed third in the competition and also achieved third place in the Finland's Most People-Oriented Working Life Act category. This recognition reflects our people-oriented approach to recruitment, where personal interaction, appreciation and the candidate experience are at the heart of what we do.

Join our amazing team!

Send us your application as soon as possible, but no later than 29 October 2026.

We only accept applications submitted through the application form on our website.

N-Clean on siivouspalveluyritys, joka tukee asiakkaidensa jokapäiväistä toimintaa puhtaampien ja raikkaampien toimitilojen muodossa. N-Clean on osa ruotsalaisomisteista MIAB -konsernia. Suomessa organisaatiomme kuuluvat N-Clean Oy ja N-Cleantech Oy. Liikevaihtomme oli vuonna 2025 noin 80 M€, ja meitä N-Cleanilaisia työskentelee Suomessa noin 2 700 ja lähes 80 eri kansalaisuutta.

Lähes 40 vuoden siivousalan ammattitaidolla, henkilökohtaisella palvelulla sekä aktiivisella, aidosti välittävällä kumppanuudella takaamme hotellien, laivojen ja monenlaisten toimitilojen siisteyden. Puhtaan työ- ja asuinympäristön kautta tuemme satojen tuhansien ihmisten hyvinvointia, jolloin asiakkaamme voivat keskittyä olennaiseen eli liiketoimintansa pyörittämiseen.

https://rekry.nclean.fi/jobs/8546150-palveluohjaaja/65832e8b-b2f5-4343-a297-d49c26a1a1ea